Ask the standard.
It has already answered.
Eighteen rulings on file. State your question — the office is listening.
DISPATCH How long until it reaches me?
Stock pieces move fast — 2–3 business days inside the USA, 5–7 anywhere else on the map. Custom team kits are built to order and land in 21–28 days worldwide, door to door. Shipping is charged on top of the piece; taxes and any duties are calculated at checkout, not buried in the price. We don't pad the number to look generous. We just move.
DISPATCH Can I change or cancel my order?
Custom jersey orders can be modified by email within 12 hours of purchase — write the office with your order number and the correction, and we'll set the record straight. At hour twelve the order enters proof & layup and locks. Stock pieces: if it hasn't left the building, write fast and we'll catch it. Once anything ships, all sales are final.
DISPATCH Do you ship worldwide? Who pays customs?
Yes. Every country plays the same game. Duties and import taxes are set by your border, not by us — calculated at checkout where we can see them, collected by your carrier where we can't. Either way, the piece clears. It always clears.
THE CREST What is the chip?
An NTAG 424 DNA secure element, sealed inside every piece we make. It isn't a sticker. It isn't a QR code. It's a cryptographic identity that signs a fresh, one-time answer every single tap. A fake can copy a print. It cannot copy this.
THE CREST How do I tap it?
Wake your phone. Hold the top of it to the crest. Wait for the tap. A page opens and tells you the truth — genuine or not. No app to download. No account to make. No email to hand over. Real recognizes real.
THE CREST My phone won't read it.
Three things, in order. Turn NFC on — it's off by default on some Androids; iPhones keep it live. Move the top third of the phone across the crest slowly, not the center. Take the case off if it's thick or metal. Nine times out of ten it's the case. Try again — the chip isn't going anywhere.
THE CREST iPhone or Android — does it matter?
No. iPhone XS and newer read it just by holding it near the crest, screen on, no app. Android reads it the same once NFC is switched on in Settings. Old hardware without an NFC antenna won't — that's the phone's limit, not the chip's.
THE CREST It says it's NOT genuine. Now what?
Then you're holding something that isn't ours, and we want to know immediately. Screenshot what the tap returned and write the office with where you bought it. We defend the mark. Counterfeit isn't a customer-service issue to us — it's a violation of jurisdiction.
THE INSTRUMENT How do I inflate the ball?
With the SICK needle and any standard pump. Wet the needle first — a drop of water, never dry — then seat it straight into the valve so you don't tear the bladder. Inflate to 8.5–11 psi (0.6–0.8 bar). That's match pressure: firm enough to strike clean, alive enough to bend. Over-pump it and you're kicking a rock.
THE INSTRUMENT Where's the needle? Why isn't it in the box?
Sold on its own, on purpose. A needle is a consumable — they bend, they walk off, they end up in a drawer. We sell them as a proper part so you can keep one in the bag and never lose a session to a flat ball.
THE INSTRUMENT How do I take care of the ball?
Wipe it down with a damp cloth after it's seen mud — never a machine, never a hose blast. Keep it out of standing sun and hot trunks; heat is what kills a bladder, not kicks. Store it firm, not full. Treated right, it outlasts the season that reports to it.
THE SECOND SKIN How does the Sick T fit?
It's cut athletic — a compression-lean layer built to move with a body under load, not drape off it. It runs true to an athletic frame. Want it tight, take your size. Want room, take one up. It is not a relaxed tee pretending to be sport.
THE SECOND SKIN What size am I?
Measure your chest at the widest point and read the chart below — every number is real, taken flat and doubled where it counts. Between two sizes on a compression cut, the smaller reads as performance, the larger as everyday. Your call.
THE SECOND SKIN How do I wash the Sick T?
Cold water, inside out, gentle cycle. Hang it to dry — no dryer, the heat is what ages technical fabric. Skip fabric softener; it clogs the weave that makes it breathe. Never iron the chest mark. Do this and it holds its shape long past the point a normal tee gives up.
JURISDICTION Why is there only one ball?
Because one is the point. We are not a catalog padded to look busy. There is one benchmark, and everything else is measured against it. When a second ball earns the right to exist, it will appear — and not one minute before.
JURISDICTION Are the drops limited? Will you restock?
Everything on the shelf survived the standard, and nothing is made to sit forever. Some pieces come back. Some were a moment and stay a moment. We don't manufacture false scarcity and we don't promise a restock we haven't decided on. Watch the shelf. When something new deserves to exist, it appears below.
JURISDICTION Returns and exchanges?
No returns. No exchanges. No store credit. All sales are final. Every piece is verified before it leaves our facility, and every custom kit was previewed by you before you paid — those are the checkpoints. The one exception is ours alone: if the factory deviates from your approved proof, or a piece arrives defective, we make it right. That is not a return; that is the standard enforcing itself.
JURISDICTION Wholesale, stockists, press?
One address. Write the office at david@knexmail.com with who you are and what you're asking — retail, media, collaboration. We answer the serious ones. We are selective about whose shelf wears the mark, and we don't apologize for it.
DISPATCH How long do custom team kits take?
Twenty-one to twenty-eight days from purchase to your door, anywhere in the world. Not because we are slow — because your kits do not exist yet. Days one to three: proof & layup, your names and numbers typeset, your crest cleaned. Then print & stitch, then QC & pack, then dispatch. The calendar on the order form shades the whole window so you can watch the machine work. Pick a need-by date outside it and we hit it.
DISPATCH Can I edit my roster after ordering?
You have twelve hours. After purchase the roster sits unlocked for exactly that long — recheck every name, number and size, write the office with your order number if something is wrong. At hour twelve the order enters proof & layup and locks. We send a proof to your contact within forty-eight hours; no reply in twenty-four means produced as submitted.
JURISDICTION What is the ruling on team-kit returns?
Custom is final. Every shirt carries a name you typed, a number you chose, a size you confirmed — there is no shelf to return it to. Typos, wrong sizes, errors in your submission: no refunds, no exchanges, no store credit. You previewed every shirt before you paid; that was the checkpoint. If the factory deviates from your approved proof, or a kit arrives defective, that is ours — we make it right.
DISPATCH How does it arrive?
In a custom box carrying our logo, packed at our facility. No borrowed packaging, nothing loose in a mailer — the box is part of the standard. It arrives like it means something, because it does.
JURISDICTION Who is SICK?
Sick Inc. — an American corporation based in New Jersey, USA. We are a for-profit business, and we put the profit to work: we invest in soccer fields and donate equipment and uniforms to underprivileged regions around the world. It is our honor to serve you and the soccer community worldwide.
THE SECOND SKIN What is the gear made of?
Premium polyester, engineered for sport — the kits run a pinhole mesh that breathes when the game doesn't let you. Built to hold color, shape and seam through a season of matches and machines. Premium is not a slogan here; it is a spec we hold. Cold wash, hang dry.
Not on the record. That means it isn't law yet.
So make it. The office reads every serious line.
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